ARE
YOU OPEN SATURDAY?
Yes, but only from 9-11.
We are also open M-F 7:30-5:30.
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WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR
REPAIR?
Absolutely. We generally order your vehicle's parts at the
time that we write the estimate and schedule your vehicle
for drop-off a couple of days later unless your vehicle
is found unsafe to drive, then we would help you arrange
for a rental vehicle as soon as possible. This enables us
to provide quicker turnaround time. We will help you
arrange for a rental or a lonaer.
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CAN
YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers
of highly specialized paints. We have made a major
investment in our Dupont Finish System. Our technicians have
been trained by Dupont in perfectly matching your vehicles
finish.
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HOW
LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Depending on the severity of damage, repairs can take
anywhere from same-day service to a few weeks. Factors,
such as parts availability, insurance company approvals, and
others, affect the time. We will work hard to process your
vehicle in the least amount of time while providing the
highest quality of service.
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CAN
I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We
want each customer's visit to be a positive experience and
will work diligently towards that goal. We provide
a pickup and delivery service.
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HOW
CAN I GET A REPLACEMENT CAR WHILE MY VEHICLE IS BEING
REPAIRED?
If you need a rental car, we can help you make the necessary
arrangements. Insurance companies will only pay for a rental
car if you have that option on your policy or if you are
the claimant. Check your policy and/or call your insurance
company to find out if you have rental coverage and what
your specific limitations are.
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HOW
WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked
up. You can also check this website. You will see a message
next to the last picture of your vehicle telling you that
your vehicle is ready to be picked up. Feel free to call
or e-mail your advisor during the repair process if you
have questions or concerns.
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IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes.
We guarantee all repairs with a Lifetime Warranty for as
long as you own the vehicle
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DO
I HAVE TO PAY A DEDUCTIBLE?
The
amount of deductible that you will be responsible for is
determined by your insurance policy.
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WHO
DO I PAY MY DEDUCTIBLE TO?
Deductibles are paid to the repair facility at the time
repairs are completed.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?
To
make it easy and convenient for you, we accept cash, check,
and all major credit cards.
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CAN
I WASH MY CAR?
RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 30 DAYS
DO
· Wash the vehicle by hand with cool water and a very
mild car wash solution using a soft cloth or sponge. ·
Always use clean fresh water. · Wash your vehicle in the
shade
DON'T · Do not use a commercial car wash. Stiff
brushes or sponges could mar the finish and damage the
surface. · Do not "dry wipe" your vehicle. Dry
wiping can scratch the finish. · Do not drive on gravel
roads. Chipping the finish is easily done in the first
30 days. · Avoid parking under trees and utility lines
which are likely to attract birds. Bird droppings have
a high acid content and will damage a freshly painted
surface. Also, tree sap can mar or spot a freshly painted
surface. · Do not spill gasoline, oil, antifreeze, transmission
fluid, or windshield solvent on the new finish. · Do not
scrape ice or snow from the newly painted surface.
RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T
· Do not wax or polish the vehicle. This will allow the
finish to dry and harden completely.
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